Omnichannel opinions monitoring & ideas collecting

All the data, sourced for different markets and industries, show that consumer loyalty is becoming harder and harder to find. There are more and more competitive businesses, wider and more specific assortments, more and more customers expect innovative solutions and support during the purchase itself, and more and more often they know they will be tempted by a promotion. That is why - why? what? when? where? how? - are questions you need to know the answers to if you want to grow your business and sell successfully.

And that is why we offer you immediate assistance and ongoing support:

• we talk to your audience constantly, monitor opinions, agregate rates and collect data from all selling and communication channels you use
• shops / salons (CTA: qr code, link, poster, leaflet, sales person, post purchase e-mail, post-purchase sms)
• online shop / website (CTA: post purchase e-mail, post-purchase sms, widget, banner, link)
• mobile app / m-commerce (CTA: post purchase e-mail, post-purchase sms, widget, banner, link)
• social media (CTA: link)
• platforms (CTA: link)
• B2B partners base (CTA: link, sms)
• we enrich declarative data from opinion monitoring by combining it with purchase history, characteristics of your customers, behavioural data, contextual information, feedback from customers talking on socia media or Google services
• we automatically analyze and interpret data using keywords, dedicated dictionaries for industry and brand and AI support
• we present gathered information in a dedicated panel Studio Mobile Institute tailored to your company structure and your KPI’s, enabling a quick check of key parameters, deeper analysis of data through filtering and grouping, reaching and reacting to critics and negative comments
• we add information about the sentiment and emotions of your customers
• we send you weekly reports and daily alerts
• we enable you to see straight away trend in satisfaction levels, the best and worst performing shops and channels, top areas for complaining, the gap to targets set in the area of customer satisfaction, problems that cause 80% of negative reviews, segments of satisfied and dissatisfied customers, the area underperforming NPS, and much more
• we help optimize and prioritize activities based on top issues and customer requirements