Services
What do we do for you?
We're the guardians of your brand's digital realm, scouring the vast expanse of the internet to gather insights from every corner. From the bustling streets of e-commerce to the whisperings of social media, we leave no stone unturned in our quest for knowledge. With us by your side, you'll gain a panoramic view of your business's performance like never before.
Just say what do you want to know, measure and control.
In our arsenal of tools, we wield the power to measure the immeasurable and control the uncontrollable. From tracking customer satisfaction to predicting market trends, our insights are your secret weapon in the battle for business supremacy. With us at your command, you'll wield the power of foresight like a master strategist.
Now you can open your eyes and see for real. Ask for access to omniview customer satisfaction monitoring trial or see trends by asking for access to newest e-shoppers insights in AI and mobile apps area. (link do maila, formularza)
We want you not only to have constant visibility of the results, but also to understand the context, to be aware of trends and be able to react when something needs to be improved immediately, to know when you can celebrate and what effects the changes you are implementing are having, therefore with us:
- you have access to data 24/7, which means you gain constant visibility
- we add context (customer behavior, customer purchase data, market averages)
- we show data on easy-to-read charts and give you the ability to freely filter, group and observe trends
- you can mark important events or dates of changes you make and compare how it affected your results
- you can export data to excel, presentation or analytical software and CRM system
- we use AI to recognize feelings in the com and classify results
- we alert you (via e-mail or slack) when there is a negative feedback or the indicators are peaking downward and exceed the level we set as a minimum
You can finally manage the quality of your services efficiently and on an ongoing basis, and build relationships with your customers while doing research because:
- we give you the opportunity to implement KPIs by which you reward good employee performance, e.g. NPS, number of completed surveys
- we support various options for rewarding your customers for feedback, including dedicated promotion links, discounts us codes, discounts sent by
If you are facing the challenge of a larger research project where everybody is breathing down your neck and can’t wait to see THE DATA, with us it's a piece of cake! you will easily complete research in the fields below because we already did it „a hundred times”:
- market potential
- demand for your product
- brand awareness
- research on purchasing behavior in industries
- needs of modern consumers
- personae and needs of segments
- willingness to buy
- price flexibility / price optimum
- development directions,
- target groups per product
- product quick wins
- omni-channel shopping paths in categories
For our customers we measure on daily basis: NPS (Net Promoter Score), NBS (Net Buyer Score), CES (Customer Effort Scre), shopping satisfaction, CSI (Customer Satisfaction Index), individual KPIs of the organization, market KPIs, GAPs to market averages and leaders, ideas atrractiveness, NTS (Net Testing Score) for innovations, opinions, comments & rates, emotions towards your brand.
Use your new power and control your team performance on customer satisfaction KPI’s by asking for access to omniview customer satisfaction monitoring trial