How We Work

At your service 

We're not just service providers – we're partners in your quest for greatness. Whatever your needs, whatever your goals, we're here to tailor our solutions to fit like a bespoke suit. From rapid deployment to round-the-clock support, we're the wind in your sails, propelling you towards success with unmatched velocity.

We know how important it is for you that the data you receive from us responds to your needs. And that is why we adapt to your need still using our best practices:

• we work out research assumptions with you during the discovery workshop
• we write down assumptions, scenarios and issues, and present them for your approval
• we suggest research issues, questions, the shape of the forms, and you can make comments at each stage, from excel file to fully working, branded clickable form
• all the time you are kept up to date with the progress of the survey - if we collect data from your sales or communication channels, you get test access immediately, and if we collect information from panelists it is the next day after collecting a sufficient number of responses
• we start step by step with the simplest solutions that will immediately give you some of the answers you're looking for, and then we develop the project together, harnessing your sales data, behavioral data and artificial intelligence
• we take into account the specifics of your organization and industry in our research
• together we develop goals, objectives and KPIs which we will work on and monitor
• we adjust the visibility of the results to your preferences and the structure of your company (positions, roles, employee turnover)
• we act quickly, we are formal only as far as it is necessary
• we work for you on the basis of change requests or time & material

Our Approach and Technology Behind

We are a team of analysts , computer scientists and researchers with a marketing and strategic bent. Our founders are an experienced software engineer and architect and a long-time researcher and manager of marketing, communications and CX teams. That's why we developed our own data collection and presentation tool. Thanks to this, we have control over every step of data collection and processing, its quality and the reliability of the system we offer to our clients. Our solution is easily integrated with compatible systems available on the market, such as Power BI, or Google Analytics.

• When we collect data for you:
• we use our own beautiful , friendly, responsive and smart forms, customized to your branding
• we track the respondent from the first click to keep as much information as possible for you
• we guide the customer through multiple response paths depending on what they have previously selected
• our form can be accessed from a huge number of sources such as links, QR codes, banners, flyers, receipts, email, sms, widgets
• we support 20+ different types of questions, rotating, importing images, video, all to best answer your questions and not exhaust the user
• we use our own email system, which allows the number of customization, caping, targeting
• When we present you with data:
• we make sure it is available 24/7 in real time
• we send you periodic reports and alert you when something alarming happens, your performance drops by X, you move away from KPI's, you get negative ratings
• we make sure they are easy to understand and show you right away where the problems are and where the opportunities are
• we give you the opportunity to dig into the data, filter, group and find your own insights
• thanks to established KPIs and market averages, you can see what your current situation and gaps look like
• we give you the option to download the data and analyze “on the side”, the guilty systems present in your organization
• thanks to the view of details, you can immediately react and contact a negative customer or use the insight of the one who is your brand angel

To whom we give voice? 

We're the champions of the voiceless, amplifying the thoughts, opinions, and desires of your customers and stakeholders. Whether they're singing your praises or raising concerns, we ensure their voices are heard loud and clear. Because in the age of customer-centricity, listening isn't just a courtesy – it's a strategic imperative. We are advocates of consumer crowdsourcing, because every 100,000 heads is not one, and consumers are also users of your products. as a result, we give them a voice and ask “for what?”, which, combined with contextual data, gives you the full picture and the basis for effective action.

We proudly give voice and talk to:

• customers and consumers in sales channels (offline + online + mobile + social)
• potential customers
• panelists
• employees
• business partners
• suppliers
• business customers

 Aha, we believe that the time of our respondents must be respected, so the priority for us is the following

• convenient friendly forms, accessible on all devices
• not asking what we know about a person from contextual data or previous surveys
• rewards for participation (we know what works great and are happy to tell you about it)
• survey incentives and hooks in a variety of formats to encourage both active and inert respondents to speak up (fixed widgets, contextual emails, text messages, pop-ups, banners, links, qr codes)At Your Service